Orders and Shipping
1. Do You Ship Internationally?
Yes, we offer international shipping to many countries. Shipping rates and times vary based on location and will be calculated at checkout.
2. How Do I Track My Order?
Once your order ships, you'll receive an email with a tracking number. You can also log into your account to view your order status at any time.
3. How Long Will Delivery Take?
Standard delivery usually takes 3–7 business days, while international and remote area orders may take longer. We also offer express options at checkout.
4. Can I Change or Cancel My Order?
Yes, if your order hasn’t shipped yet. Please contact our support team within 12 hours of placing the order for changes or cancellations.
Products and Availability
1. Are All Products Always in Stock?
We strive to keep our bestsellers stocked, but due to high demand across categories, some items may go out of stock temporarily. You can sign up for restock alerts on the product page.
2. Do You Offer Gift Wrapping or Personalized Packaging?
Yes, gift wrapping is available on select items for an additional fee. You can select this option during checkout.
3. What If an Item Arrives Damaged or Incorrect?
Please contact us within 3 days of receiving your order with photos of the item. We’ll send a replacement or refund as needed.
Payments and Returns
1. What Payment Methods Do You Accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and select local payment options based on your region.
2. Is My Payment Information Secure?
Yes, our store uses secure encryption technology and complies with industry-standard PCI security practices.
3. What Is Your Return Policy?
We accept returns within 14 days of delivery for most items. Products must be unused and in original packaging. Some categories like perishables or personalized items may be non-returnable.
4. Do You Offer Discounts or Promo Codes?
Yes, we often run promotions! Subscribe to our newsletter to receive updates and exclusive discount codes.